PEOPLE – What this lens covers
- Focus on individual capability, judgment and potential
- Clear definition of roles as decision-owners, not process-followers
- AI used as a personal productivity partner
- Skills and contribution mapped at task level
- Empowerment with explicit guardrails
- Transparency so people trust how decisions are made
EXPERIENCE – The glue layer
- Integration between HR technology, data and operational systems
- Interoperability standards for AI tools
- Workflows redesigned around user journeys
- Ethics embedded into daily work design
- Continuous feedback loops and learning in real time
- Governance mechanisms that are always on
BUSINESS - Measurable impact
- Direct link from AI capability to revenue, productivity and risk reduction
- Strategic workforce planning based on actual work
- Reduction of digital friction across functions
- Outcomes tracked through analytics and dashboards
- CEOs and Boards get a single, coherent view
- Accountability located in the business units creating value
Superagency and Interoperability
- Superagency = humans amplified by AI, with expertise still in charge
- Interoperability = AI systems that connect seamlessly across platforms
- Experience pillar ensures both operate safely together